Store Policies
Return & Exchange Policy
No Returns, No Exchanges
At BIR Beverages, we take pride in the quality and freshness of our beverages. To ensure the highest standards of food safety and hygiene, we maintain a strict policy: we do not accept any returns or exchanges on any of our products once they have been purchased or delivered.
Perishable Nature
Our fruit pulp juices are cold-processed and free from chemical stabilizers. They are highly perishable products that require continuous refrigeration (below 4°C) to maintain their quality, fresh taste, and safety. Once they leave our temperature-controlled custody, we cannot verify their storage condition or restock them.
Safety & Hygiene
We are deeply committed to the health and safety of our customers. Rejecting returns is standard industry practice for fresh beverages, guaranteeing that every bottle of BIR juice purchased by our consumers is fresh and direct from production without any tampering.
Damaged, Spoiled or Incorrect Items
If you receive an item that is damaged, leaking, spoiled at the time of delivery, or is incorrect relative to your order:
- Please report the issue immediately upon delivery to the retailer you purchased it from or contact us directly.
- Provide photo proof of the issue along with your receipt/order details.
- Resolutions (such as potential refunds or replacements) are handled on a case-by-case basis by the retailer/distributor in charge.
Thank you for understanding and helping us maintain our quality standards!